Shipping Policy

At Vault Theory, we aim to make shipping clear, reliable, and straightforward. This policy explains how we process, dispatch, track, and deliver orders placed through our store.

1. Shipping Destinations

Vault Theory currently ships to the United States and selected European destinations.

Available shipping destinations will be displayed during checkout.

If your country or region is not available at checkout, we are currently unable to ship to that location.

2. Order Processing

Orders are generally prepared and dispatched within 1–3 business days after payment has been successfully confirmed.

Order processing may include:

• Payment verification
• Inventory confirmation
• Product preparation
• Quality inspection
• Packaging
• Transfer to the shipping carrier

Business days are Monday through Friday, excluding major public holidays.

Processing time is separate from the estimated delivery time.

3. Shipping Confirmation and Tracking Activation

Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking information.

Please note that an order being marked as “shipped” does not mean that the tracking information will become active immediately.

After dispatch, the parcel may need additional time to be transferred, scanned, and registered within the carrier’s tracking network.

For this reason, please allow approximately 2–5 days after shipment for the tracking information to begin showing updates.

During this period, your tracking page may display:

• No tracking events
• “Label created”
• “Shipment information received”
• “Pre-shipment”
• “Awaiting carrier scan”
• Similar preliminary statuses

This does not necessarily mean that the parcel has not been shipped or that there is a problem with the order.

We recommend waiting 2–5 days after the shipping confirmation before checking the tracking status again.

4. Estimated Delivery Time

Once your order has been dispatched, standard delivery generally takes approximately:

• United States: 7–15 business days
• Europe: 7–15 business days

The 7–15 business day delivery estimate begins after dispatch, not from the date the order was placed.

Including the normal 1–3 business day processing period, the total time from order placement to delivery may therefore be longer.

Delivery estimates are provided as guidance and are not guaranteed.

Actual delivery times may vary due to:

• Carrier processing
• Customs inspections
• Weather conditions
• Public holidays
• Peak shopping periods
• Transportation disruptions
• Remote delivery locations
• Incorrect or incomplete addresses
• Other circumstances outside our reasonable control

5. Tracking Updates

Tracking information may not update continuously while a shipment is in transit.

In some cases, several days may pass between tracking events.

A temporary lack of tracking updates does not automatically mean that the shipment is delayed, lost, or no longer moving.

Please allow the carrier sufficient time to scan and update the shipment.

If your tracking has only recently been issued, please wait at least 2–5 days after dispatch before contacting us about the absence of tracking events.

6. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Where free standard shipping is offered, no separate standard shipping charge will be added at checkout.

If alternative or expedited shipping options are available, any applicable additional cost will be clearly displayed before payment.

7. Taxes, Duties, and Import Charges

Depending on the destination, international shipments may be subject to customs inspections, import duties, VAT, or other taxes.

Where applicable charges are already collected at checkout, customers should not normally be required to pay those same charges again upon delivery.

However, customs authorities may independently inspect shipments, which can affect delivery times.

Any charges not collected by Vault Theory at checkout may remain the responsibility of the recipient where permitted by applicable law.

8. Shipping Delays

Although we make reasonable efforts to process and dispatch orders promptly, occasional shipping delays may occur.

Possible causes include:

• Carrier congestion
• Customs processing
• Severe weather
• Public holidays
• Transportation disruptions
• High seasonal shipping volumes
• Remote delivery locations
• Incorrect address information

A delayed tracking update or delivery does not automatically mean that the parcel has been lost.

9. Missing or Delayed Orders

If your order has passed the estimated delivery period, please contact:

support@vaulttheory.store

Before contacting us, please check:

• Your tracking information
• The shipping address provided at checkout
• Any carrier delivery notices
• Your mailbox or designated safe location
• Building reception or mailroom
• Whether a household member or neighbor accepted the shipment

Please include your order number when contacting us so that we can review the shipment efficiently.

10. Lost Shipments

If the shipping carrier confirms that a parcel has been lost, or the available tracking information reasonably supports that conclusion after review, Vault Theory will investigate the shipment.

Depending on the circumstances, an appropriate resolution may include:

• A replacement
• A refund
• Another reasonable solution

The resolution may depend on the carrier’s investigation, tracking history, order status, and other available information.

11. Delivered but Not Located

If tracking shows that your order has been delivered but you cannot locate the package, please first check:

• Household members
• Neighbors
• Building reception
• Mailroom
• Front door
• Parcel lockers
• Designated safe places

You should also contact the shipping carrier promptly to request additional delivery information.

Once a shipment has been officially marked as delivered by the carrier, we cannot automatically guarantee reimbursement for packages subsequently reported missing or stolen.

However, we will review the circumstances and provide reasonable assistance where possible.

12. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

This includes:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country

If you notice an error after placing your order, please contact us immediately.

We will make reasonable efforts to assist before dispatch, but address changes cannot be guaranteed once an order has entered processing or has been handed over to the carrier.

If a package is returned because of:

• An incorrect or incomplete address
• Refused delivery
• Unsuccessful delivery attempts caused by the recipient

additional shipping charges may apply before the package can be sent again.

13. Orders Marked as Shipped

For clarity:

“Shipped” means that the order has entered the shipping process or has been transferred for carrier handling. It does not guarantee that the carrier’s public tracking system will immediately display an active tracking event.

Please allow 2–5 days after shipment for the carrier to register the parcel and begin displaying tracking updates.

After dispatch, normal delivery is expected to take approximately 7–15 business days.

14. Contact Us

For questions about shipping, delivery, or tracking, please contact:

Vault Theory
Email: support@vaulttheory.store

QUANITIA DETRANIQUE PIPER
13900 Chadwick Pkwy Apt 1211
Northlake, TX 76262
United States